Refunds

Grounds for a Refund

A refund is possible if: the gymnast is significantly out of frame; the key content of the performance is missing; or the filming did not take place.

A full refund is guaranteed within 30 days of the order if, in the video, the person (gymnast) fully leaves the frame more than twice, or if the duration of any single such instance exceeds two seconds.

The advance payment is refunded if filming did not take place for any reason — the athlete's illness or objective circumstances that prevented the filming process.

Refund Procedure

Refunds are made net of payment system fees. When paying by VISA/Mastercard, the money is returned to the same card. Refunds are processed within 10 days of receiving the request.

Refunds are issued exclusively for objective technical reasons, not for subjective dissatisfaction.

Live Streams

A refund for stream access is possible in the event of a complete absence of the broadcast due to the Contractor's fault, or significant technical problems that made it impossible to watch the stream. In the event of partial unavailability of the stream, a partial refund is possible at the Contractor's discretion.

If viewing is impossible due to the user's side (unstable internet connection or technical limitations of the user's device), no refund is issued.